How to block Ecobank atm card and account-

How to block Ecobank atm card and account– Are you an Ecobank customer who has misplaced their ATM card or suspects unauthorized activity on your account? If yes, you need to quickly  block your card and account to safeguard your finances and personal information

In this article, we will walk you through the necessary steps to block your Ecobank ATM card and account, ensuring that you mitigate the risks associated with lost or stolen cards. By following these procedures promptly, you can prevent unauthorized transactions and protect yourself from potential financial losses and identity theft.

Read: How to register for Ecobank internet banking and mobile App

How to Block EcoBank Account/ATM Card via Ecobank Mobile App

While Ecobank’s mobile app doesn’t offer a direct way to permanently block your account, you can temporarily freeze your debit/ATM card through the app. This provides an immediate security measure if you suspect your card is lost or stolen.

To temporarily freeze your Ecobank card via the mobile app:

  1.  Open the Ecobank Mobile App and log in with your credentials.
  2. Go to the Cards section and choose the card you want to freeze.
  3. Look for an option like “Freeze card,” “Block card,” or “Disable card.” Tap on it.
  4.  The app may ask you to confirm your decision. Follow the prompts to complete the process.

Pay Attention How to block and unblock Union bank account/ Atm Card

How to Block EcoBank Account/ATM Card by Visit an Ecobank Branch

To block your Ecobank account or ATM card by visiting an Ecobank branch, follow these steps:

  1.  Find the nearest Ecobank branch to your location. You can use the Ecobank website or mobile app to find branch locations.
  2. Go to the branch during their opening hours. Be sure to bring a valid form of identification (e.g., passport, driver’s license, national ID) and any relevant account information you have.
  3.  Inform the customer service representative that you need to block your account or ATM card. Explain the reason for the block (e.g., lost card, stolen card, suspicious activity).
  4.  The representative will ask for your identification, account details, and any other relevant information to verify your identity and process your request.
  5. Once your request is processed, the representative will confirm that your account or card has been blocked. You may be given a reference number for your records.

Also read: How to Register for Ecobank USSD Code and transfer money

How to Block EcoBank Account/ATM Card by Call Contact Center

To block your Ecobank account or ATM card by calling the Ecobank Contact Center, follow these steps:

  1. Call Ecobank’s customer service hotline at +23412772904
  2.  Follow the voice prompts and select the option related to card or account blocking.
  3. Be prepared to provide your account details, such as your account number, card number, and any other information they request to verify your identity.
  4. Explain why you need to block your account or card (e.g., lost, stolen, suspicious activity).
  5.  The customer service representative will process your request and confirm that your account or card has been blocked. They may also provide you with a reference number for your records.

Frequently Asked Questions

Q: How do I block my Ecobank ATM card?

A: You have three options:

  1. Call Ecobank Contact Center: Dial +234 (1) 270 1325 and follow the prompts.
  2. Use Ecobank Mobile App: Temporarily freeze your card through the app under the “Cards” section.
  3. Visit an Ecobank Branch: Go to your nearest branch with your ID and account details.

Q: Can I block my Ecobank ATM card via USSD code?

A: No, Ecobank does not currently have a USSD code specifically for blocking ATM cards.

Q: How do I unblock my Ecobank ATM card?

A: If you find your your card , you can unfreeze via  contact center or by visiting a branch.

Q: What should I do if I suspect fraudulent activity on my Ecobank ATM card?

A: Block your card immediately using one of the methods mentioned above and report the issue to Ecobank customer service.

Q: How long does it take to block an Ecobank ATM card?

A: Blocking your card through the contact center or app is usually instant. If you visit a branch, it may take a bit longer, depending on the queue and processing time.

Q: Will I be charged for blocking my Ecobank ATM card?

A: No, there is no charge for blocking your Ecobank ATM card.

Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia .Frank have worked as a banker and consultant in variety of Nigeria agencies

Contact;Kokobest04@gmail.com
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About admin

Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia . Frank have worked as a banker and consultant in variety of Nigeria agencies Contact ;Kokobest04@gmail.com
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