How to contact Zenith Bank customer care for help

Zenith Bank, a renowned financial institution, places a strong emphasis on providing exemplary customer care services to ensure a seamless banking experience for its account holders. Understanding the importance of efficient communication and support, Zenith Bank has established a dedicated customer support department equipped to address a wide range of queries, concerns, and issues

The Bank  goes above and beyond to ensure that customers receive prompt and efficient assistance with their banking needs. Whether it’s a simple inquiry about account balances or more complex issues such as fraud detection, the representative  team at Zenith Bank is always ready to provide assistance with a courteous and professional attitude.

In this article, we will explain  the various aspects of Zenith Bank’s customer care services, including contact channels and what services can they render.

Benefits of Zenith Bank customer care

Zenith Bank’s customer care provides several benefits to its customers:

  1. 24/7 Availability: You can access Zenith Bank’s customer care services 24 hours a day, 7 days a week, ensuring that you receive assistance whenever you need it.

  2. Multiple Channels: You can reach out to them through various channels, including phone calls, emails, social media, WhatsApp, and the Zenith Bank mobile app, providing flexibility and convenience.

  3. Quick Resolution of Issues: Zenith Bank’s customer care representatives are trained to handle various banking issues and provide timely solutions to your problems, whether it’s a simple query or a complex transaction issue.

  4. Personalized Assistance: The customer care team is dedicated to providing personalized assistance to each customer, ensuring that you receive the right information and guidance tailored to your specific needs.

  5. Proactive Communication: Zenith Bank’s customer care often communicates proactively with customers regarding new products, services, or updates, keeping you informed about the latest developments in the banking industry.

  6. Security and Fraud Prevention: The customer care team helps you with security measures, such as blocking lost or stolen cards, reporting suspicious activity, and educating you on fraud prevention techniques.

  7. Feedback and Complaint Resolution: Zenith Bank values customer feedback and complaints, using them to improve their services and ensure customer satisfaction. They have a dedicated process to address and resolve complaints promptly.

  8. Financial Guidance: The customer care team can provide basic financial guidance and advice on various banking products and services, helping you make informed decisions.

  9. Accessible Information: Zenith Bank provides various resources, such as FAQs, user guides, and tutorials, on their website and mobile app to help you access information easily and resolve common queries.

  10. Value-Added Services: Zenith Bank’s customer care goes beyond basic support and offers additional services, such as appointment booking for branch visits, assistance with online banking registration, and more.

Read: How to register for Zenith Bank Internet Banking and mobile app

What can You do with Zenith Bank customer care ?

Zenith bank customer care representatives can help you with a variety of banking needs and inquiries, including:

Account Management:

  • Check account balances and transaction history
  • Inquire about interest rates and fees
  • Update personal information
  • Order checkbooks and statements
  • Report lost or stolen cards
  • Freeze or unfreeze accounts
  • Dispute unauthorized transactions
  • Set up or change account alerts

Product and Service Information:

  • Explain features and benefits of various products (loans, credit cards, investments, etc.)
  • Provide guidance on opening new accounts
  • Assist with loan applications and repayment options
  • Clarify terms and conditions of services
  • Resolve issues with online or mobile banking

Technical Support:

  • Troubleshoot online and mobile banking issues
  • Reset passwords and PINs
  • Assist with card activation and usage
  • Guide through digital banking platforms
  • Address technical errors and glitches

General Inquiries:

  • Provide information on branch locations and hours
  • Answer questions about general banking policies
  • Assist with complaints or feedback
  • Offer personalized financial advice

Read: How to register for Zenith bank mobile banking ussd code

Zenith Bank customer care phone and Email Address

The Zenith Bank customer care phone line is staffed by highly trained and knowledgeable representatives who are equipped to handle a wide range of inquiries, from general account inquiries to more complex issues such as fraudulent activity or account disputes.

General Enquiries

Email address: zenithdirect@zenithbank.com
Phone number: 0201-278-7000, 0904-085-7000, 0700ZENITHBANK (0700-936-4842265)

Account Opening

For questions about your current/savings/fixed deposit account or all other accounts –

Email Address: zenithdirect@zenithbank.com
Phone Number: 0201-278-7000, 0904-085-7000, 0700ZENITHBANK (0700-936-4842265)

Internet Banking

Email address: zenithdirect@zenithbank.com
PhoneNumber: 0201-278-7000, 0904-085-7000, 0700ZENITHBANK (0700-936-4842265)

Card Services

For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
Email address: cardservices@zenithbank.com
Phone number: 09040854901
Hotline Number: 0700ZENITHBANK (0700-936-4842265)

 

Corporate Internet Banking

For questions about Corporate Internet Banking
Email address: eproductsupportunit@zenithbank.com
Phone number: 0201-278-7000, 0904-085-7000, 0700ZENITHBANK (0700-936-4842265)

 

Zenith Registrars Limited

For questions about Corporate Internet Banking
Email Address: enquiry@zenithregistrars.com
Phone number; 234-1-2708930-4

 

E-Business

For questions about  e-products and services
Email address: ebusiness@zenithbank.com
Phone number: 0201-278-7000, 0904-085-7000, 0700ZENITHBANK (0700-936-4842265)

 

Zenith Insurance Company

For questions about  e-products and services
Email address: info@zenithinsurancecoy.com
Phone number: 234-1-2783411, 2783421, 2701004-5, 4613704

Zenith Bank customer care on Ziva

ZiVA (Zenith Intelligent Virtual Assistant): You can interact with ZiVA, their virtual assistant, on WhatsApp by messagingPhone number: +234-7040004422. ZiVA can handle a variety of inquiries and provide you with quick responses.

How to contact Zenith Bank customer care on social media

You can contact Zenith Bank customer care on the following social media platforms:

  • Facebook: Send a message or comment on their official Facebook page:
  • Twitter: Tweet to them or send a direct message on their official Twitter handle: @ZenithBank
  • Instagram: Send a direct message or comment on their official Instagram page: @zenithbankplc

Contact zenith bank customer care via branch

Here are some additional tips for contacting Zenith Bank customer care via a branch:

  • Zenith Bank branches typically operate from Monday to Friday, between 8 am and 4 pm. It’s best to visit during these hours to ensure that customer service representatives are available.

  •  If your inquiry involves a specific account or transaction, it’s helpful to bring relevant documents such as your account statement, transaction receipts, or identification.

  •  When speaking with the customer service representative, clearly explain your inquiry or concern so they can assist you effectively.

Read: Steps and how to Transfer Money From Zenith Bank

How to make a complaint to Zenith Bank?

Zenith Bank offers multiple channels for you to submit a complaint:

  1. ZenithDirect:

    • Phone: Call ZenithDirect on +234 (1) 278 7000 or 0700ZENITHBANK
    • Email: Send an email detailing your complaint to zenithdirect@zenithbank.com
    • WhatsApp Banking: Message Zenith’s virtual assistant ZiVA on +234-7040004422
  2. Social Media:

    • You can also reach out to Zenith Bank on their official social media pages (Facebook, Twitter, Instagram) and explain your complaint.
  3. Branch Visit:

    • Visit your nearest Zenith Bank branch and speak to a customer service representative about your issue. They will guide you through the complaint process and help you resolve it.
  4. Online Form:

    • Zenith Bank has an online complaint form on their website. You can fill out the form and submit it for review.

When submitting your complaint, be sure to provide all relevant details, such as your account number, transaction details, and any supporting documents you may have. This will help the bank to investigate your complaint thoroughly and resolve it promptly.

Read: How to check zenith bank account balance with 5 methods

Zenith Bank customer service email address?

The Zenith Bank customer service , Account Opening, and Internet Banking email address is : zenithdirect@zenithbank.com.

Card Services:cardservices@zenithbank.com

Corporate Internet Banking: eproductsupportunit@zenithbank.com

Zenith Registrars Limited: enquiry@zenithregistrars.com

E-Business: ebusiness@zenithbank.com

Zenith Insurance Company: info@zenithinsurancecoy.com

Zenith bank Head  office is located at :
Plot 84, Ajose Adeogun Street, Victoria Island
Lagos, Nigeria.Tel: 0700-ZENITH-BANKZenithDirect: 234 (1) 2787000,
0700-ATM-ZENITHATM Unit: 0700-286-936484
0700-CARD-ZENITHCARD Unit: 0700-2273-936484
Fax: 234 (1) 2618212E-mail: zenithdirect@zenithbank.com

Frequently Asked Question

  • Q: How do I check my account balance?

  • A: You can check your balance via:

    • Zenith Bank Mobile App
    • Zenith Bank Internet Banking
    • USSD Code: *966*00#
    • ATM
    • Zenith Bank branch
  • Q: How can I get my statement of account?

  • A: You can get your statement via:

    • Zenith Bank Mobile App
    • Zenith Bank Internet Banking
    • Email request to [email address removed]
    • Visiting a Zenith Bank branch

Cards and Payments:

  • Q: How do I block my ATM card?

  • A: You can block your card via:

    • Zenith Bank Mobile App
    • Zenith Bank Internet Banking
    • USSD Code: 966911#
    • Calling ZenithDirect: 234-1-2787000, 0700ZENITHBANK
    • Visiting a Zenith Bank branch
  • Q: My card isn’t working, what do I do?

  • A: First, ensure the card isn’t expired or blocked. If not, try cleaning the chip, using a different ATM/POS, or contact ZenithDirect for further assistance.

Transfers and Payments:

  • Q: How can I transfer money to another bank?

  • A: You can transfer funds via:

    • Zenith Bank Mobile App
    • Zenith Bank Internet Banking
    • USSD Code: *966#
    • Visiting a Zenith Bank branch
  • Q: How do I make payments using the Zenith Bank Mobile App?

  • A: Log in to the app, select “Payments,” choose the payment type (bills, airtime, etc.), enter details, and confirm.

Digital Banking:

  • Q: How do I register for Zenith Bank Internet Banking?

  • A: Visit a Zenith Bank branch with valid identification to fill out a registration form.

  • Q: What if I forget my Internet Banking password?

  • A: Use the “Forgot Password” option on the login page or contact ZenithDirect for assistance.

General Inquiries:

  • Q: How do I locate the nearest Zenith Bank branch/ATM?

  • A: Use the Branch/ATM locator on the Zenith Bank website or mobile app.

  • Q: How can I contact Zenith Bank customer care?

  • A: You can reach them through:

    • Phone: 234-1-2787000, 0700ZENITHBANK
    • Email: zenithdirect@zenithbank.com
    • WhatsApp: +234-7040004422
    • Social Media: Facebook, Twitter, Instagram
Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia .Frank have worked as a banker and consultant in variety of Nigeria agencies

Contact;Kokobest04@gmail.com
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About admin

Meet Ogbeide Frank, popularly known as perere, a blogger who loves writing about finance and Tech. He studied Business administration at the Ambrose Alli University Ekpoma and Mobile Communication at Orange College Malaysia . Frank have worked as a banker and consultant in variety of Nigeria agencies Contact ;Kokobest04@gmail.com
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